BFG Care

Dashboard Overview

Live insights across all projects.

Case Status

Total Issues

0

In Progress

0

Fixed

0

Closed

0

Average SLA & Compliance

Time to Acknowledge (TTA)

-

-%

Time to Request Info (TTRi)

-

-%

Time to Mitigate (TTM)

-

-%

Time to Repair (TTR)

-

-%

Time to Closed (TTC)

-

-%

Daily Cases by Project

Hover over the chart to see daily breakdown

Project

Issue Type

System

Product / Service Module

SLA Monitoring (High Priority)

ID Project Subject Status SLA Stage SLA Countdown SLA / Age

All Issues

Detailed view of support tickets.

Show/Hide Columns

ID Project Created At Subject System Type Severity Reporter Acknowledge Status Assignee SLA Stage SLA Countdown
(min) 		TTA / Target
(min)		 TTRi / Target
(min)		 TTM / Target
(min)		 TTR / Target
(min)		 TTC / Target
(min)		 Ticket Age
Showing 0 to 0 of 0 issues

SLA Reports

Deep dive into SLA metrics, compliance rates, and time gaps.

Compliance Rate by System (%)

Time Analysis: Actual vs Target (Mins)

SLA Compliance by Severity

SLA Performance Matrix

System Stage Total Tickets Compliance Rate (%) Avg Actual (m) Avg Target (m) Time Gap (m)

Team Performance

Issue breakdown by Assignee or Group.