BFG Care Hub
Dashboard Overview
Live insights across all projects.
Case Status
Total Issues
0
In Progress
0
Fixed
0
Closed
0
Project
Issue Type
System
Product / Service Module
Average SLA & Compliance
Time to Acknowledge (TTA)
-
Time to Request Info (TTRi)
-
Time to Mitigate (TTM)
-
Time to Repair (TTR)
-
Time to Closed (TTC)
-
Daily Cases by Project
Issue Workload: Project & Status Distribution
SLA Monitoring (Overdue)
| ID | Project | Subject | Status | SLA Stage | SLA Countdown | SLA / Age |
|---|---|---|---|---|---|---|
All Issues
Detailed view of support tickets.
| ID | Project | Created At | Subject | System | Type | Severity | Reporter | Acknowledge | Status | Assignee | SLA Stage | SLA Countdown (min) |
TTA / Target (min) |
TTRi / Target (min) |
TTM / Target (min) |
TTR / Target (min) |
TTC / Target (min) |
Ticket Age |
|---|
SLA Reports
Deep dive into SLA metrics, compliance rates, and time gaps.
SLA Budget by Stage
How much of each stage's target the average ticket used, split by severity.
Compliance by Severity
Share of tickets finished inside target, most serious first.
Compliance by System
Share of tickets finished inside target for each system.
SLA Performance Matrix
| System | Stage | Total Tickets | Compliance Rate (%) | Avg Actual (m) | Avg Target (m) | Time Gap (m) |
|---|
Status History Timeline
Track the lifecycle and status transitions of any Work Package.
Look up case history
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Team Performance
Issue breakdown by Assignee or Group.
Case Management
Part 1: Data Audit
Verify system details and module correctness before acknowledging.
Part 2: Acknowledgement
Accept responsibility for this case. This will change the status and assign the acknowledgment to you.